Booking limit
1. Age limit：No limit
2. Need ID number for reservation or not： Not needed
Cancellation Policy
1. Itinerary Cancellation Policy:
‧ Prior to departure: Penalty charge (% of total tour fee)
‧ Less than 7 days prior to departure date (EST): 100%
‧ Less than 14 days but 8 days prior to departure date (EST): 75%
‧ Less than 29 days but 15 days prior to departure date (EST): 50%
‧ 30 days prior to departure date (EST): 0
Notes:
‧ Paid tour fees will NOT be refunded in the case of no-shows on the day of departure.
‧ If a guest quits during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival,
illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.
‧ Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine
if a refund is possible.
2. In the event of weather, war, strikes and other force majeure that make it impossible to tour, Super Vacation Inc will try its
best to protect the safety of guests and their property. Super Vacation Inc reserves the right to cancel or adjust part or all of
the itinerary, and will not bear any direct or indirect responsibility caused by force majeure. The paid tour fee is non-refundable.
3. Super Vacation strongly recommend our customers to buy travel insurance.
Know Before You Book:
1. Customer under 18 years old MUST be accompanied by at least one adult. A guardian traveling with children must provide
proof of custody or notarized parental authorization for travel.
2. Please be sure to provide accurate and complete information upon booking. This includes name, gender, valid documents
(passport, visa etc.), valid contact information (preferably a mobile phone), accurate flight information, tour location, etc.,
This helps to avoid any errors upon the reservation because errors affect travel. Any losses due to inaccurate or invalid information
will be at your own cost and the company will not be held responsible.
3. Most European hotels offer rooms with two single beds, and each room can legally accommodate two guests, including
adults and children. Some hotels can accommodate three people in one room. The room type is: three single beds, two
single beds or one double bed a folding bed (the specific room type is different based on the hotel). If the actual booked
hotel does not have the above room types, then you may arrange one of the guests to share a room with a same gender
guest in the group. If there is no same gender guest in the group, a single room will be arranged. In addition, each hotel has
a different method of collecting deposits, and guests participating in the group need to cooperate according to different
regulations.Super Vacation Inc guarantee the number of rooms for guests but it does not guarantee the specific room type
and location. Hotel check-in time is usually after 15:00.
4. This tour does not accept any City Pass or your own tickets for any of the attractions. Tour attraction admission charges and
meal expenses are subject to change at any time without notification. Any purchased ticket cannot be refunded for lower
prices.
5. Super Vacation Inc have the right to make appropriate adjustments to the itinerary under the conditions of facilitating the
operation for the tour group. This, however, will not reduce the items that should be included in the itinerary.
6. During the actual trip, the tour guide or driver has the right to appropriately adjust the tour sequence, stay time or assembly
time of scenic spots according to the weather, traffic, and other conditions to ensure the smooth progress of the trip.
7. If the scenic spots are temporarily closed or closed on a particular holiday, etc., the tour guide will adjust the appearance
according to the actual situation or replace the location with another scenic spot to ensure the richness of the itinerary.
8. Normal health conditions are required to participate and enjoy our full itineraries. Contact us for specific policies or information
regarding passengers with disabilities who do need to provide advance notification to make a reservation. Super
Vacation Inc do not guarantee a wheelchair lift-equipped bus and/or seating availability to disabled passengers without
prior notification and approval.
9. Guests are required to bring their own relevant documents and materials required for entry or cross-border travel. Whether
they can enter or leave the country is subject to the decision of the customs of each country. The inability to enter the
country is a force majeure factor, and the paid tour fee will not be refunded.
10. We may alter these terms and conditions from time to time and post the new version on our agents’ website. It is your
responsibility to check the [Terms & Conditions] on their website regularly and prior to making a reservation. Unless specifically
stated otherwise herein or required by law, Super Vacation Inc shall not be liable for any consequential, compensatory,
indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under
these terms and conditions.
11. We reserve the right to cancel all scheduled departure of the numbers of participants fall below 10 in on group.
Know Before You Go:
1. The maximal waiting time for any late passengers is 10 minutes beyond the meeting time announced by the Tour Guide.
While Super Vacation Inc makes every effort to provide on-time service, it does not guarantee to arrive at or depart from
any point.as a specific time, which may be affected by any number of factors including weather, traffic, strikes, government
shutdowns, war or terrorist attacks, or mechanical prob- lems. Super Vacation Inc is not liable for any inconvenience
or expense caused as a result of such a delay, not liable for the expense of connecting air or train or bus service missed as a
result of a delay and not liable for any other travel expense caused as a result of a delay.
2. Super Vacation Inc reserve the right, when operating conditions require, transferring passengers from one vehicle to
another en route.
3. The following documents are recommended to make your check-in process smooth: A valid photo ID is required to board
the bus; We recommend you bring a copy of the email confirmation to board the bus.
4. This product is a group activity. If you choose to leave the group, please inform in advance, and obtain the consent of the
tour guide. You need to sign the departure agreement form and the unfinished part will be regarded as your own abandonment.
The group fee will not be refunded.
5. Gift items in the itinerary that cannot be given away due to force majeure factors such as traffic and weather conditions or
personal reasons may be subject to change. Please understand that the fees will not be refunded.
6. Smoking is prohibited aboard the bus in accordance with law and prohibited in most hotel rooms. Customers are responsible
for any penalty charged by the hotel in a non-smoking room €100-€500 per night.
7. Pets and animals are not allowed on the vehicle.
8. Luggage is subject to inspection when crossing international borders. You will be asked to declare any items subject to
duty upon crossing the border. Super Vacation Inc is not responsible for any luggage crossing international borders. Passengers
must claim all luggage at the border crossing point before proceeding. No luggage is allowed across the border
unless claimed by a passenger.Super Vacation Inc will not provide free transportation to a passenger denied entry across
an international border.
9. European hotels emphasize the historical value of the building itself, so some hotels cannot be remodeled due to the
architectural theme structure, resulting in different sizes of hotel rooms. If the hotel upgrades individual rooms due to
insufficient standard rooms in the hotel, this situation is beyond our control and is not a differential treatment.
10. For all guests participating in the European tour, our company will assist in filling in the declaration card of the country of
entry and assist in the virus test required for returning to the United States (the test fee is at your own expense).
11. Only for products with airport pick-up service: only one pick-up service within the free pick-up time range is provided for
each order. If it is impossible to arrange due to weather and flight delay, etc., please pay for your own transportation costs.
12. Emergency contact: (626) 571-2988
